Terms & conditions

These terms apply when you search for or book flights through Travel Asia Flights operated by Travel Asia Limited(NZBN 9429051871925) ("Travel Asia", "we", "us") at flights.travelasia.co.nz.

Our role

Travel Asia acts as your booking agent. Your contract for carriage is with the airline(s) shown on your itinerary. We facilitate search, fare confirmation, payment collection and ticket issuance with airlines.

Fares and pricing

Search results are indicative until we recheck the price before you pay. The total payable includes airline fare and taxes plus the Travel Asia service fee shown before payment. Prices are displayed in your selected currency using our published exchange rates where conversion applies.

Currency

Non-NZD airline fares are converted using current exchange rates from Frankfurter (European Central Bank reference data), refreshed regularly.

Payment

Card payments are processed securely. Your card is authorized before we request ticket issuance from the airline. We capture payment only after the airline confirms the booking. If airline booking fails, the authorization is released or cancelled.

Changes, cancellations and refunds

Airline fare rules govern whether changes or refunds are permitted and any penalties that apply. Our refund & changes policy explains how we handle requests. Travel Asia service fees are generally non-refundable once ticketing has commenced.

Air passenger rights & flight delays

In the event of airline delays, cancellations, or schedule adjustments, your passenger rights and entitlements are governed by the operating airline's conditions of carriage and applicable international aviation conventions (such as the Montreal Convention). As your booking agent, Travel Asia will liaise with the operating airline to assist with rebooking or eligible refunds according to the carrier's policy.

Passenger information

You must provide accurate passenger names exactly as shown on passports or government-issued ID. You are responsible for visas, transit requirements, health documentation and arrival eligibility.

Liability

To the extent permitted by New Zealand law, Travel Asia is not liable for airline schedule changes, cancellations, denied boarding, baggage loss or damage, or events beyond our reasonable control. Your remedies against the airline are governed by applicable conventions and carrier conditions.

Contact

For booking support Email us, call 021 0253 5669 or visit our help centre.

Last updated July 2026.