Help centre
Searching & fares
Why did the price change?
Airline prices change often. We recheck the price before you pay and show you any change first.
What is the Travel Asia service fee?
It covers our NZ-based support and booking service. You'll see it in the price breakdown before you pay.
Can I search flexible dates?
Yes. Tick Flexible dates (±2 days) in the search form.
Booking & payment
Can I pay by New Zealand bank transfer?
Yes. Choose NZ bank transfer at checkout to receive verified bank deposit instructions and your booking reference. We issue tickets once funds clear, usually within 1–2 business days.
When is my card charged?
Only after the airline confirms your booking.
What passenger details do I need?
Names exactly as on passports, dates of birth, and an email and phone number.
Can I add bags or seats?
Yes, if the airline sells them for your fare. You'll see the options at checkout.
After booking
Where is my booking reference?
In your confirmation email. You can also find your trip on Manage booking.
How do I change or cancel?
Call 021 0253 5669 or email hello@travelasia.co.nz with your booking reference. Airline fare rules apply.
What if my flight is disrupted?
Contact us as soon as you can. We'll work with the airline on rebooking or a refund.
Baggage allowances & gear
Baggage limits and rules vary by airline and fare class. Your included cabin and checked baggage allowance is displayed during search and confirmed before payment. If you require additional checked bags, oversized luggage, or sports gear, you can add them during checkout where sold by the airline, or contact our team for assistance.
Accessibility & special care
Special assistance, wheelchair support, and medical equipment accommodations are operated directly by the carrying airline. Please contact our Wellington team prior to travel or add special assistance requests during booking so we can coordinate with your operating carrier.